24th of March, IMPORTANT NOTE: Due to the current global COVID-19 pandemic, all international passenger rail/bus transport between the Czech Republic and Germany, Austria, Slovakia and Poland has been suspended until further notice (assumingly until Mid to End of April). Most of other international rail/bus services are currently suspended too. All electronic tickets for inland travels in those countries are still available for purchase though.

Home :: Missed the Train
  • Date / time: 2016-08-16 12:15:25Name: John Jordan

    My family and I – four of us in all – missed our 7:43 train from Prague to Kraków – with bus connection – today as my daughter fell ill with food poisoning and was in hospital . She is released now – do we get a refund or do we have to buy new tickets – my booking number seems to be 11309 638 00 and CZ0994226 – transaction number 39J9NO.

    We have a letter from the Hospital. Please reply before 13.00 if possible as we hope to get the 1600 train – Thanks John Jordan

    Can you reply as soon as possible as we hope to take the 16.00 train.


    • Date / time: 2016-08-16 13:25:44Name: Tomáš Joska

      Hi John,

      these eTickets are not refundable not exchangeable saver fare tickets. You would have to buy completely new tickets. Check at the train station for the availability.

      best regards Tomas