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  • Fecha / hora: 2017-08-19 11:36:21Nombre: Gonzalo Valdes Tietjen

    Hello, I have bought three train tickets from Prague to Wein for the 20 th of august of 2017 and i did never received the tickets to my email. The ID code is 715506578687229. I only receive the confirmation of my payment but never the tickets. I need inmediately the tickets casue im travelling tomorrow morning. In case you don´t send me those tickets i would have to cancel the operation and demand a refound as i will have to buy the tickets again in the train station.

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    • Fecha / hora: 2017-08-20 12:07:07Nombre: Nadya Jerosenkova

      Dear Mr. Gonzalo,

      thank you for contacting us. Yesterday, we spoke by phone and I re-sent e-tickets to your email.

      Now must be everything okay…

      Best regards

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