Still not get the return fare

Date / time: 2017-12-19 12:35:07

Name: Patricia

We bought the tickets from the machine N.302 on AM 6:09 in 12/9/2017, the machine get the money but not offer tickets to us. We also responded to your service line and service table at Terminal 2. Your colleagues told us will back to our hotel, but until now we didn't get any contact and money..... We will be leave Prague on 12/21, please kindly contact us and return the money ASAP.

Please kindly contact me by email and tell me when you will process, I shall be looking forward to receiving my refund promptly.

Thanks Patriciq

Date / time: 2017-12-19 22:19:23

Name: Pavla Janoušková

Dear Patricia, thank you for contacting us. We are a private travel agency. We do not have any ticket selling machines. The Prague public transit company has website and contacts here: http://www.dpp.cz/en/contacts/

Kind regards Pavla