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Interrail Passes - Terms and Conditions

Terms and conditions for Interrail Passes

  • European residents can travel with an Interrail pass.
  • You may not use an Interrail pass for travel in your country of residence.
  • The Interrail pass is valid for travel with participating train, ferry and public transport companies.
  • Most high-speed and night trains require a reservation at an additional cost.

Children

  • Children under 4 travel for free and do not need a pass. You may be asked to sit a child under 4 on your lap during busy times.
  • Children aged 4 to 11 travel for free with a Child Pass. A child must be accompanied at all times by at least one person (over 18 years) with an Adult Pass.
  • Up to two children can travel with one adult.
  • If more than two children are travelling with one adult, a separate Youth Pass needs to be purchased for the additional children.

Discounts

  • Travellers aged 12 to 25 can travel with a Youth Pass.
  • To travel with a discounted Senior Pass, you must be aged 60 or over on the start date of the pass.
  • A 1st class Pass is valid in both 1st and 2nd class coaches.

Delivery methods

There are 4 forms of delivery.

FedEx express service to your home / work address or hotel

  • FedEx delivers the train tickets to the requested address during the day and in person. If the deliveryman can not reach the address indicated by you (e.g. unknown address, unknown addressee, incomplete address, wrong address, nobody is available at the address), then the parcel is stored in a local FedEx office for you to collect.
  • In case you order delivery to your work address, the courier usually tries to perform the delivery twice, and leaves a note at the address with the expected time of the delivery.
  • If the delivery fails (nobody collects train tickets) the parcel is returned to us and will be destroyed and you have to order the product and the delivery again.
  • This standard parcel is insured and contains a tracking code which is automatically sent to your e-mail address immediately after the tickets are sent.
  • Changes to the delivery address information after the order has been shipped will result in 15 € charge (only advanced payment with credit card is accepted).
  • We are unable to process orders for delivery to P.O. Boxes or APOs.
  • A correct address and a telephone number is necessary for the delivery. An incorrect shipping address and/or telephone number may result in return delivery without any possibility to claim a full refund (see the Refund section).

DHL express service to your home / work address or hotel

  • DHL delivers the train tickets to the requested address during the day and in person. In case your are not at home, please provide us with a valid phone contact which the delivery agent can reach you at in order to agree on a suitable delivery time.
  • Changes to delivery address information after the order has been shipped will result in 20 € charge (only advanced payment with credit card is accepted).
  • This standard parcel contains a tracking code which is automatically sent to your e-mail address immediately after the tickets are sent.
  • A correct address and a telephone number is necessary for the delivery. An incorrect shipping address and/or telephone number may result in return delivery without any possibility to claim a full refund (see the Refund section).

Posted By Mail

  • Tickets are sent to the requested address via registered mail. Please ensure that the provided address is correct and the recipient's family name is on the mailbox.
  • The envelope with the train tickets does not provide a tracking code and is not insured so there is no possibility to claim a refund from us if the tickets get lost.
  • We only send a copy of post receipt to e-mail address only.
  • In each country the registered mail works differently. If collecting tickets from a post office in person, ensure the collection is no later than 10 days after train ticket purchase.
  • If train tickets are not received within 10 days from the date of the original purchase, please get in touch with our customer service by means of the e-mail address provided below.
  • If train tickets are not collected from post office within 10 days, they are sent back to the sender within one month. Customers who miss the due date are not eligible for discount or reimbursement.
  • A correct address is necessary for the delivery. An incorrect shipping address may cause a return delivery without the possibility to claim a full refund (see the Refund section).
  • See information about delivery time to different destinations.

Delivery to Prague hotels / apartments via courier

  • You can choose the delivery date during the booking process. We recommend to have your tickets delivered at least 3 days before your travel.
  • Tickets are usually delivered during the late evening hours (from 7pm to midnight) and stored at the reception desk under the customer's name. If you are staying in an apartment, we may write or call you to agree on a specific delivery time.
 

Collection in our Prague office

  • You can order train tickets in advance and they can be stored in our office in Prague. In our booking form the customer should provide information about the date of personal collection. If tickets are not collected on arranged date, please get in touch with us to agree on a new day of collection. Train tickets cannot be cancelled on the date of collection and thus expires without any possibility to claim a refund or replacement ticket.

Customers are responsible for rechecking the train tickets immediately after receiving them. If any discrepancy occurs regarding to the train tickets delivery, contact us without delay. Claims cannot be accepted less than 24 hours before the train departure and are therefore invalid.

Delivery and handling charges

  • FedEx, DHL: 20 – 40 €, depending on destination.
  • Post delivery: 20 – 24 €, depending on destination.
  • Courier delivery: 20 € (only in Prague)
  • Collection from office: 15 €

Placing an order

To be able to complete your order, we require the following information:

  • Your full name
  • A valid e-mail address (we also ask you to provide an alternative e-mail address)
  • Full address including ZIP/post code and country of residence
  • A valid phone contact including country prefix
  • Date of birth and passport number

We declare that all personal data are considered confidential, shall be used solely for internal needs, shall not be made public, provided to a third party or abused in any other way. When handling personal data, we shall abide by the Czech law no. 101/2000 Coll. on personal data protection.

Payment Options

You can choose from the following payment gateways:

  • Global Payments Europe: accepts VISA, MasterCard, Maestro, Visa Electron and Diners Club.
  • In our office we accept VISA, MasterCard, Maestro, American Express, Visa Electron and Diners Club, JCB and Discover.

To ensure a secure payment, you are redirected to a 3rd party payment portal. We receive only the result of the transaction. We do not have access to your payment card data and we cannot make a purchase using the card data provided by you. The payment is identified by the unique order number (Order ID – a 15-digit numeric string). After a successful payment you should receive a confirmation e-mail. If you don't receive this, please check your SPAM (JUNK) folder or contact us. More information is here

If due to any circumstances we cannot purchase the pass on your behalf the transaction is cancelled and you receive a full refund.

Price of Passes

By purchasing the passes you agree with the our prices and further claims cannot be accepted.

Exchanges & Refunds

Change of an Interrail pass is not possible. It have to be cancelled and reissued. The change fee is 15 € in such case.

How to proceed

You can initiate a refund on-line by sending a request to info@czech-transport.com with your unique booking number (Order ID). We will finalize the refund when the original, unused pass have been returned to our office. Please ship it to us at the following address:

Czech-Transport.com
Šporkova 2
118 00 Prague 1
Czech Republic

  • The passes have to be sent at your expense using a traceable/recorded service for proof of delivery.
  • We can only cancel passes returned to us at least 3 days before the planned trip. After this period all claims will be refused or you have to have a stamp from the railways confirming the pass was not used.

Amount refunded

  • We provide a refund of 85% of the pass price (i.e. the cancellation is charged 15%).
  • Delivery or handling fees are not refundable.
  • Seat reservation costs are not refundable.

Refund conditions

  • All refunds are credited back to account which was used for the original booking. Reimbursement takes from 3 to 7 working days.
  • Refunds cannot be processed in cash under any circumstances.
  • Refunds are valid for unused and undamaged passes only.

Further Claims

Customers are responsible for rechecking the passes immediately after receiving them. If any discrepancy occurs, please contact us without delay. Claims cannot be accepted less than 24 hours before the train departure and are therefore invalid.

Passengers must be in possession of valid passes and required train reservations at the time of travel and must be prepared to show them for inspection. Czech-Transport.com will not replace lost, stolen, or mislaid passes and reservations. In such circumstances passengers must purchase replacement travel documents.

Company Data

Czech-Transport.com is run by H-TEAM, s.r.o. (Ltd.)
Reg. number: 24777315
VAT number: CZ24777315

Company is registered by the Municipal court of Prague, section C, file No. 173434.