Great Complaint - Prague public transport tickets

Date / time: 2019-01-07 22:01:24

Name: Harutyun

Hello, me and my family decided to spend our winter hollidays in Prague. We arrived on 2-nd january and stayed at Jana hotel. It was pleasure everythinq, we liked every corner of Prague, it was really very gorgeous city and we will be returned to Yerevan, our hometown with best memories, if an event does not happen to us. On 7-th january I bought four tickets metro, for 30 minutes each. We sat at Jiriho Podebrad station then took a bus 119, to get to airport. So when we took a bus, our tickets are valid and when we reached airport , it was already passed 36 minutes till I bought them. The inspector took our passports and did not allow us to go to our flight, which must began after 20 minutes. I craved him to let us go, we were late for the flight, two children with me, I did not violate anything, my tickets are valid, but all my efforts were in vain. So while I get cash from the ATM and payed penalties, we were late for the flight and had to go by bus to Paris, and then Yerevan. Unexpected expences and inaccuracies were occured. It was the most unsuccesful day of my life, I and my family left Prague very disappointed. So I will never visit Prague or advise anyone to do it. Thank you for your hot hospitality.

Date / time: 2019-01-07 22:44:39

Name: Pavla Janoušková

Hello. thank you for the message. We are sorry to hear about the missed flight. Please, note that we are a private travel agency. Kindly forward your complaint to the Prague public transport company: www.dpp.cz/en

Kind regards Pavla