24th of March, IMPORTANT NOTE: Due to the current global COVID-19 pandemic, all international passenger rail/bus transport between the Czech Republic and Germany, Austria, Slovakia and Poland has been suspended until further notice (assumingly until Mid to End of April). Most of other international rail/bus services are currently suspended too. All electronic tickets for inland travels in those countries are still available for purchase though.

Home :: Ticket Refund
  • Date / time: 2020-03-13 22:48:49Name: Christopher Camargo

    I purchased from you a train ticket from Lvov, Ukraine, to Debrecen, Hungary (with a sleeper reservation) for 24.03. Will refunds be provided since international rail travel is suspended? Can I take the tickets to a Czech train station and receive a refund? Please advise. Thanks. Ch.Camargo +420 733 14 96 04


    • Date / time: 2020-03-14 00:56:00Name: Pavla Janoušková

      Hello. Thank oyu ofr the comment. International trains running through Czechia and Slovakia were cancelled and can be fully refunded.

      However, trains between Ukraine ang Hungary are still running. Therefore, standard cancellation terms apply

      More information about the actual situation is here

      Kind regards


      • Date / time: 2020-03-14 08:26:19Name: Christopher Camargo

        Hello, Now that trains have also been cancelled between Ukraine and Hungary please advise on how I can receive a full refund. Is it possible to take the tickets directly to a Czech train station for a refund? Or do the tickets need to be mailed to Praha? Please advise. Thanks. Ch. Camargo +420 733 14 96 04


        • Date / time: 2020-03-17 18:19:29Name: Pavla Janoušková

          Hello again, please, follow the cancellation terms and send the tickets to our office. We will make a claim on your behalf with the railways and then refund you.

          Kind regards Pavla