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  • Date / time: 2013-10-09 10:59:04Name: Joanne wong

    How can i rebook my bus tickets?


    • Date / time: 2017-07-10 07:53:38Name: Chris Kent

      I need to re-schedule my bus ticket. I understand there may be a small fee for this, but I am writing more than 24 hours in advance. I have a ticket for the 8:55 am bus from Krakow to Prague for today, July 10. I should have purchased a ticket for the same bus, but on July 11th. Please help! Thanks so much, Chris Kent


      • Date / time: 2017-07-10 14:34:03Name: Pavla Janoušková

        Dear Mr. Kent, thank you for contacting us. Unfortunately, we were contacted too late to be able to cancel the ticket. I am sorry. Kind regards Pavla


        • Date / time: 2017-07-10 17:33:20Name: Chris Kent

          I wrote my email more than 25 hours in advance. I also called and spoke to someone more than 25 hours in advance. Although I gave her the correct eticket #, she couldn't locate my reservation, and said she'd call me back. I never received that return call. Anyways, your website says that ticket changes can occur if made at least 24 hours in advance. I did that two different ways. How can I be too late?


          • Date / time: 2017-07-10 21:47:08Name: Pavla Janoušková

            Dear Mr. Kent, we received your message about the change 1 hour before the departure. You can see it if you look at the comments. I did not find any other messages from you. Kind regards Pavla


    • Date / time: 2013-10-09 12:38:28Name: Pavla

      Dear Ms Wong,

      • 1. Change of date: The cost is 2–8 EUR. Write us the correct date and time 24 hours before departure at latest. More information – FAQ no. 9
      • 2. Change of destination: Not possible in most cases. We will have to cancel the ticket and book a new one. See FAQ no. 10 for instructions about cancellations.

      If you want to just get off the bus one stop earlier, all you have to do is tell to the steward. If you want to get on the bus one stop later/earlier, write us an email with all the details.

      • 3. Change of the number of passengers: We can cancel some of the passengers and refund you 75% of the rice for their ticket. Write us an email 24 hours before departure at latest.