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Hi! I have an Eurail Global Pass and I would like to reserve 2 seats on
the night train Krakow-Prague. I tried doing it on your reservation form, but
in the 2nd stage it doesn´t show the train details. Can you please help me?
Dear Alejandra, thank you for the message. Unfortunately we do not sell seats
from Krakow. (The cost of delivery is higher than 2 seat reservations.) Seats
should be available even before departure. After you get to Krakow, buy the
seats at a train station. Kind regards
Thank you very much for your quick reply!
We woul like to cancel our nigth train tickets from Krakow to Prague and get
a refund, is it possible. Order number 100451160096090
Hello. Thank you for the message. The tickets can be cancelled 3 days before
the departure at latest. You would have to get them to our office. – The
originals of the tickets. If you can do that, we will be happy to cancel your
tickets. Kind regards Pavla
Pavla, We are in Krakow. How can we do?
Dear Tamara, I am afraid that it is too late to send the tickets to your
office to cancel them. They will arrive too late. See our terms and conditions:
Sometimes it is possible cancel the tickets at a train station. But they may
also refuse to accept them and refund you, because you should cancel the tickets
where you bought them. Kind regards Pavla
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