Train Ticket - FAQ - Train Electronic Tickets

Date / time: 2023-12-13 13:36:59

Name: Michael Parzer

Dear customer service,

I bought two tickets 3 days ago:

On 30/12 at 11:13 from Gdansk to Wien 1 204,00 € The price includes tickets, seat reservation, taxes, administration and banking fees Subtotal 204,00 € Paid by credit card 204 EUR ID 80406 – 142 EUR ID 80421 – 62 EUR Total 204,00 € This document can be used as an invoice.

two passengers in the 2nd class

and even paid extra.. However, on the ticket, nowhere does it say that it is for two persons and I only received this one ticket.

Could you please clarify this issue or send me the second ticket?

Best regards Michael Parzer

Date / time: 2023-12-13 14:49:38

Name: Ivanna Novotna

Dear Michael Parzer. I see the price €142 for order ID 80406 + additional payment of €62 for two tickets for 2 pax. The invoice has been sent to your e-mail. The electronic ticket is valid for two passengers, for this type of train, we do not need to put two names (although other train operators strictly require two names). So there is no issue at all, do not worry.