I didn't receive the ticket - International/domestic tickets

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Date / time: 2016-07-02 04:38:15

Name: Mayumi Nakamura

I got an envelope you sent to Residence Davids. There was only one reservation card in it. I got on tbe train thinking it was a ticmet to Brastiva but the conductor said it was not a ticket. I had to pay again. Why? Why didn't I get a ticket?

I sent an email from the train but you didn't answer me at all. Please reply immediately.

Best

Mayumi Nakamura