BUS RENTAL – General Terms & Conditions

We will contact you and make a reservation of a suitable bus for you as soon as possible after receiving your order by email, telephone, WhatsApp, or Telegram.

Payment

Payment conditions:

All transfers have to be fully paid in advance.

The date of payment and the amount of the deposit are decided individually. They depend on the date of transfer (season) and the availability of buses.

Payment options:

Online payment by credit/debit card: accepts VISA, MasterCard, Maestro, Visa Electron and Diners Club.

To ensure a secure payment, customers are redirected to a 3rd party payment portal. We receive only the result of the transaction. We do not have access to customer’s payment card data and we cannot make any purchase using the card data provided by customers. We can send you a proforma invoice with details for a bank transfer.

Cancellations

Cancellation charges:

• more than 21 days before the departure – 10 % of the price
• 21–14 days before the departure – 50 % of the price
• 13–7 days before the departure – 85% of the price
• 6–0 days before the departure – 100% of the price

Payments are refunded to the credit card/bank account used for the initial payment. The refund takes between 2–5 working days. No cash refunds are available (for amounts paid by credit card/bank transfer).

Changes, rebooking

Change fees:

• more than 22 days before the departure – 10 % of the price
• 21–14 days before the departure – 15 % of the price
• 13–7 days before the departure – 25% of the price
• 6–0 days before the departure – 50% of the price

All changes are subject to the availability of the buses, especially changes made at short notice.

Customer Responsibilities

The customer’s party must behave properly at all times. The driver may refuse to allow a passenger to board the vehicle or remove passengers from the vehicle if they are unfit to travel for whatever reason (for example, being intoxicated or abusive). A driver may refuse to continue a journey if he believes a passenger(s) may put the safety of other persons and/or the contents of the vehicle and/or the vehicle itself at risk.

Drinking: Passengers are not permitted to consume beverages on the bus, except for bottled water. Smoking: Smoking is strictly prohibited on the bus at all times.

Czech-transport Responsibilities

Guaranteed on-time arrival ( +/- 15 minutes in force majeure situations) If there is a delay, the carrier will immediately inform the client. Clean buses, comfortable seats with seat belts, and functional microphones. Toilet in the bus on request and for an additional fee. Professional drivers. Assistance service is possible on request. Non-stop dispatching.

Damage

There will be a penalty charged for any damage caused by the customer’s party to the vehicles.

Types of damage:

• Dirtying, breaking or tearing of seat(s): 100 € per seat.
• Breaking the eating tray in front of a seat: 150 € per tray.
• Dirtying, breaking or tearing the curtain covering a window: 100 € per curtain.
• Damaging the WC: 200 €
• Breaking window(s): 450 € per window.

Claims

To file a complaint regarding the service provided, please contact us via email within 8 days of your trip. Please use the subject line „Bus Rental – Complaint“.

Airport transfers in Prague & outside of Prague

• Booking is available online through our website.
• Full prepayment is required.
• The price on the website includes all fees ( VAT, parking fee, rent of the bus for a one-way transfer).

Payment process

I. Payment by credit card online:

To ensure the secure payment, you are redirected to a 3rd party payment portal. We do not have access to your payment card data and we cannot make any purchase using the card data provided by you. The payment is identified by the unique order number (Order ID – a 5-digit numeric string).

II. Payment via bank transfer:

Our bank details: Bank name Fio banka, a.s. Address Millennium Plaza, V Celnici 10, Praha 1, 117 21 IBAN CZ07201000000­02000653190 BIC (SWIFT) FIOBCZPPXXX Company name H-TEAM, s.r.o. Registration address (no office) K Orionce 1843/8, Praha 4, 143 00 Registration ID 24777315 VAT ID CZ24777315

• Bank transfer costs are covered by the customer. • The transfer currency is EUR, not the customer's cu­rrency. • Your order number (ID) has to be clearly noted in the bank order, so we can match the payment with your order.

The order is considered paid and can be processed by us after the price is credited to our bank account (services are not pre-booked). To confirm your payment, you can also send a PDF copy of your bank transfer confirmation to our email.

After the order is paid, a confirmation e-mail is sent to your address. If you do not receive the confirmation e-mail within 12 hours:

1. double-check your SPAM (JUNK) folder.
2. if the confirmation email is not in your SPAM (JUNK), you need to contact us at: info@czech-transport.com, or call +420 776877890 immediately.

Any claims made less than 24 hours before the departure will not be accepted.

Waiting time for pick up

I. Airport: Free waiting time: 40 minutes after landing. Afterwards, additional charges apply 68 – 92 EUR per hour depending on the bus size.

II. Hotel: Free waiting time: 15 minutes after the scheduled pick-up time. Afterwards, additional charges apply 68 – 92 EUR per hour depending on the bus size.

Unavailable service

If due to any circumstances we cannot provide the transfer (e.g. due to the availability…) we will contact you by e-mail. The default guaranteed option is a full refund within 3–5 working days. We also offer other alternatives.

If there are any complications with the order, you will be contacted by e-mail. If you do not respond in 3 days to the repeated e-mails or SMS messages from Czech Transport, we reserve the right to cancel the order and refund you. Czech-transport is not liable for any damage caused in such situations.

Urgent orders (with departure within 24 hours) are processed within 2–4 hours after we receive the order. If there are any complications (no available buses,…) the order is canceled with a full refund.

Animals may only be transported in appropriate carriers. Please inform us in advance if you wish to transport an animal.

Bicycle transport is available upon prior notification and is subject to an additional fee. Please specify the number of bicycles when making your booking.

Contact: info@czech-transport.com WhatsApp, Telegram, Phone number: +420 776 877 890