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  • Data / ora: 2017-08-20 14:41:51Nome: Roberto Rivezzi

    Dear sir

    Me and other two travellers were on the train EC176 Prague-Hamburg. The train was supposed to stop at Berlin-spandau but it did not stop there, it changed its itinerary to go to Schwerin station.

    There has not been any annonucement in english (only in German), on the lcd screen there was the original itinerary (including berlin-spandau) so we could not arrive at our destination and we had to stop in Schwerin two hours later.

    This situation caused us a stressful situation, because we will have to take another train to get to Berlin,we will arrive more than six hours later, so we had to send an email to our hotel to change our check-in and we missed an important meeting in Berlin in the afternoon.

    Of course we are not pleased of this situation and we expect a payback for it.

    I am sure you will pay attention to our situation.

    Regards

    Roberto Rivezzi

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    • Data / ora: 2017-08-21 21:11:44Nome: Pavla Janoušková

      Dear Roberto Rivezzi, thank you for contacting us. I am sorry to hear about the problem. I could not find your email in our system. Did you buy it through our travel agency? If yes, we can make a claim on your behalf with the German railways. Otherwise, you have to do it yourself at a train station or online: https://www.bah­n.com/…sation­.shtml.

      Kind regards Pavla

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