Our platform changed with no notifications and we did not notice this until
after the train left . Will our tickets be valid for the next train ?? Wein to
Praha 11.10am changed from platform 9 to platform 10. The next train is around
1.10pm so i need a reply ASAP please .
Date / time: 2018-08-10 22:21Name: Pavla Janoušková
Dear William Brown, we are sorry to hear about the complication.
Unfortunately, you are not our customer – I did not find you in the booking
system of our travel agency – so we cannot help you, we do not know what kind
of tickets you have. I hope you got to the final destination without further
problems.
Comments
Validation
Our platform changed with no notifications and we did not notice this until after the train left . Will our tickets be valid for the next train ?? Wein to Praha 11.10am changed from platform 9 to platform 10. The next train is around 1.10pm so i need a reply ASAP please .
Dear William Brown, we are sorry to hear about the complication. Unfortunately, you are not our customer – I did not find you in the booking system of our travel agency – so we cannot help you, we do not know what kind of tickets you have. I hope you got to the final destination without further problems.
Kind regards Pavla