These terms & conditions are valid for tickets bought on e-shops of ČD, ŽSR, ÖBB, PKP, amsbus, ČSAD Tišnov, Regabus, Tourbus, KAD and other carriers with exception of all REGIOJET buses. The Czech-transport travel agency is a reseller of the carriers.
By agreeing to this document you authorize the company H-TEAM, s.r.o. (site operator www.czech-transport.com) to the use your personal data for buying the travel documents on e-Shops of the transport companies – such as ČD (Czech Railways), ŽSR (Slovak Railways), ÖBB (Austria Railways), PKP (Polish railways), ambus.cz, ČSAD Tišnov spol. s r.o., LEO EXPRESS or Tourbus.
We declare that all personal data are considered confidential, shall be used solely for internal needs, shall not be made public, provided to a third party or abused in any other way. When handling personal data, we shall abide by the Czech law no. 101/2000 Coll. on personal data protection.
To ensure the secure payment, you are redirected to a 3rd party payment
portal. We do not have access to your payment card data and we cannot make
any purchase using the card data provided by you. The payment is identified by
the unique order number (Order ID – a 15-digit numeric string). The order is
considered paid and received by us after the price is credited to our bank
account. After that, you will receive a confirmation e-mail. If you do
not receive the confirmation e-mail and/or your tickets within
1) double-check your SPAM (JUNK) folder.
2) if the ticket is not in your SPAM (JUNK), you need to contact us on: email@example.com. If the ticket is purchased for the next day, call +420 776877890 immediately.
Any claims made less than 24 hours before the departure will not be accepted. Any travel expenses claims received after the e-ticket expiration will not be accepted and you will not be entitled to reimbursement for those expenses.
If due to any circumstances we cannot purchase the ticket (e.g. the train/bus is full, a mistake in the booking system…) we will contact you by e-mail. The default guaranteed option is a full refund within 3–5 working days. We also offer other alternatives.
If there are any complications with the order, you will be contacted by e-mail. If you do not respond in 3 days to the repeated e-mails or SMS messages from Czech-transport, we reserve the right to cancel the order and refund you. Czech-transport is not liable for any damage caused in such situations.
By purchasing the tickets through us, customers agree to our prices and further claims cannot be accepted. Czech-transport prices do not have to correspond to the prices on tickets. The price of each ticket includes the booking fee (5–20 EUR/person). The booking fee is non-refundable. Prices change in time and depend on the occupancy of the chosen connection.
If a passenger fails to comply with the conditions above, he or she is considered a passenger without a valid travel document and is not entitled to any refund of the fare.
If the order has not been processed yet and still has a status pending, customers can request a cancellation by e-mail. The cancellation fee is 10% of the total price of the order in such cases.
If your connection is delayed or you were not satisfied with the service, write us an e-mail with a description of the situation and your order number at firstname.lastname@example.org. We will submit the claim directly to the carrier for investigation and the final decision about the compensation/refund.
It is also required to immediately ask the bus/train staff to issue a written confirmation about the problem (delay, lost or damaged luggage etc.).
If purchasing seat reservation individually, the automatic reservation system will assign adjacent seats by its availability and it could mean that passengers will not be seated next to one another.
Occasionally, if seat reservations cannot be purchased on-line, we automatically buy only the ticket and refund you the seat reservation price. In these cases the reservations are not obligatory, but can be bought at a train station before departure, or on the train.
An advance reservation of bicycles is either required or recommended.
The price includes a bicycle ticket, a reservation and a booking fee.
Bicycle tickets and reservations cannot be changed, cancelled or
Passengers are responsible for loading and overseeing their bicycles on trains. The carrier or Czech transport is not responsible for any damage or loss of bicycles on the train.
Czech-Transport.com is run by H-TEAM,s.r.o. (Ltd.)
Reg. number: 24777315
VAT number: CZ24777315
Company is registered by the Municipal court of Prague, section C, file No. 173434.