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Booking terms & conditions concerning bus and train e-Tickets

These terms & conditions are valid for tickets bought on e-shops of ČD, ŽSR, ÖBB, PKP, amsbus, ČSAD Tišnov, Regabus, Tourbus, KAD and other carriers with exception of all REGIOJET buses. The Czech-transport travel agency is a reseller of the carriers.

PLACING AN ORDER

  • Tickets can be purchased 30/60 days before the date of departure at the earliest.

We require the following information:

  • The passenger’s full name – a name of one of the passengers /of all passengers. Make sure that your name and surname match with your passport. Passengers with more than one name or surname have to give us only one name and one surname.
  • The passenger’s valid e-mail address (ideally also an alternative e-mail address).
  • The passenger’s valid telephone contact including the country calling code.

By agreeing to this document you authorize the company H-TEAM, s.r.o. (site operator www.czech-transport.com) to the use your personal data for buying the travel documents on e-Shops of the transport companies – such as ČD (Czech Railways), ŽSR (Slovak Railways), ÖBB (Austria Railways), PKP (Polish railways), ambus.cz, ČSAD Tišnov spol. s r.o., LEO EXPRESS or Tourbus.

We declare that all personal data are considered confidential, shall be used solely for internal needs, shall not be made public, provided to a third party or abused in any other way. When handling personal data, we shall abide by the Czech law no. 101/2000 Coll. on personal data protection.

Payment process

To ensure the secure payment, you are redirected to a 3rd party payment portal. We do not have access to your payment card data and we cannot make any purchase using the card data provided by you. The payment is identified by the unique order number (Order ID – a 15-digit numeric string). The order is considered paid and received by us after the price is credited to our bank account. After that, you will receive a confirmation e-mail. If you do not receive the confirmation e-mail and/or your tickets within 12 hours:
1) double-check your SPAM (JUNK) folder. 
2) if the ticket is not in your SPAM (JUNK), you need to contact us on: bus@czech-transport.com. If the ticket is purchased for the next day, call +420 776877890 immediately.

Any claims made less than 24 hours before the departure will not be accepted. Any travel expenses claims received after the e-ticket expiration will not be accepted and you will not be entitled to reimbursement for those expenses.

Unavailable sold out tickets

If due to any circumstances we cannot purchase the ticket (e.g. the train/bus is full, a mistake in the booking system…) we will contact you by e-mail. The default guaranteed option is a full refund within 3–5 working days. We also offer other alternatives.

If there are any complications with the order, you will be contacted by e-mail. If you do not respond in 3 days to the repeated e-mails or SMS messages from Czech-transport, we reserve the right to cancel the order and refund you. Czech-transport is not liable for any damage caused in such situations.

Ticket prices

By purchasing the tickets through us, customers agree to our prices and further claims cannot be accepted. Czech-transport prices do not have to correspond to the prices on tickets. The price of each ticket includes the booking fee (5–20 EUR/person). The booking fee is non-refundable. Prices change in time and depend on the occupancy of the chosen connection.

TRAVEL DOCUMENT

  • If the transaction is successful and there are no ticket availability problems, we send the PDF ticket to your e-mail address within 12 hours.
  • Urgent orders (with departure within 24 hours) are processed within 6 hours after we receive the order. If there are any complications (tickets not available, operational closures,…) the order is cancelled with a full refund.
  • You need to present your ticket together with a valid personal identification (passport, ID) on the train/bus. Without it, you cannot be transported and are not entitled to any refund of the fare.
  • E-ticket can be used only for the specific bus/train, route, passenger, day and time, for which it was purchased. Exception: tickets for some Czech trains can be used for later trains departing on the same departure date.
  • You have to print the ticket out on a printer (on an A4 sheet / US letter), and the printed ticket is considered a valid travel document.

E-TICKET IS NOT VALID IF:

  • it is not printed on a white sheet of paper (A4 format).
  • it has been damaged, or the information on it is illegible/ altered
  • the identity document or required document of entitlement shown on the ticket cannot be produced or has expired

If a passenger fails to comply with the conditions above, he or she is considered a passenger without a valid travel document and is not entitled to any refund of the fare.

Train e-tickets

  • After you board the train, look for the ticket inspector who will stamp your ticket. If, after 20 – 30 minutes, they have not inspected your tickets, please go to find them and ask them to stamp your ticket.
  • Seat reservations may be issued together for all passengers as a separate part (page) of the ticket (PDF document) with only a name of one passenger. The customers must print all pages of the PDF ticket.
  • On Czech trains children up to 6 years old travel for free without seat reservations (they do not have their own seats and must sit on laps of their parents).

CANCELLATIONS, REFUNDS, EXCHANGES, CLAIMS

Pending orders

If the order has not been processed yet and still has a status pending, customers can request a cancellation by e-mail. The cancellation fee is 10% of the total price of the order in such cases.

BUSES

  • Cancellations and changes of bus e-tickets are handled individually according to terms and conditions of the bus carrier. Customers have to contact us by e-mail with inquiry at least 24 hours in advance.
  • Nonrefundable: administration fee, seat reservations

TRAINS

  • Exchanges are not possible.
  • Cancellations and refunds of train e-tickets are handled individually according to terms and conditions of the carrier and the ticket type. Customers have to contact us by e-mail with inquiry at least 24 hours in advance.
  • Nonrefundable: e-tickets from/to Poland and Hungary, and within Austria
  • Nonrefundable: administration fee, seat reservations

Claims

If your connection is delayed or you were not satisfied with the service, write us an e-mail with a description of the situation and your order number at info@czech-transport.com. We will submit the claim directly to the carrier for investigation and the final decision about the compensation/re­fund.

It is also required to immediately ask the bus/train staff to issue a written confirmation about the problem (delay, lost or damaged luggage etc.).

Further information, Important notes

  • Travel insurance is recommended.
  • Travellers are responsible for ensuring that they have all necessary travel documents and visas.
  • Passengers have a responsibility to learn about the correct departure location of the bus in advance. For up-to-date information visit the carrier’s website.

Seat reservation purchase

If purchasing seat reservation individually, the automatic reservation system will assign adjacent seats by its availability and it could mean that passengers will not be seated next to one another.

Occasionally, if seat reservations cannot be purchased on-line, we automatically buy only the ticket and refund you the seat reservation price. In these cases the reservations are not obligatory, but can be bought at a train station before departure, or on the train.

Bicycles

An advance reservation of bicycles is either required or recommended.

The price includes a bicycle ticket, a reservation and a booking fee.

Bicycle tickets and reservations cannot be changed, cancelled or refunded.
Passengers are responsible for loading and overseeing their bicycles on trains. The carrier or Czech transport is not responsible for any damage or loss of bicycles on the train.

Company Data

Czech-Transport.com is run by H-TEAM,s.r.o. (Ltd.)
Reg. number: 24777315
VAT number: CZ24777315

Company is registered by the Municipal court of Prague, section C, file No. 173434.