During a visit to the Prague station Mustek, we were treated horribly by two
staff member ticket checkers. Despite having purchased tickets at our previous
stop when we entered the metro, we had to pay a huge fine to get off the metro.
No where was it posted that we would need tickets to exit again, and on,y in one
stop did we see people (only tourists) being asked for cards again. If we had
known or been told by the agent we asked for help at our first station, we would
have held om to our tickets. The ticket agents target tourists. They made no
effort to be polite or listen to us and went as far as to be downright rude. We
will not be riding a metro in Prague ever again and will never advise other
visitors to do so either! Worst public transportation experience in Europe,
It is the worst underground in Europe ..We are 3 doctor in medical
conference in Prague all near 60Y (Seniors) the man who check ticket in way to
train was impolite non human not listening deal with us as we are thieves …We
did not see the machine of tickets and we look for it and we find this man in
front us we thought he will help us but let us pay 32 Euro Otherwise he will
call police and as he know we are respectable people we will bay easily and that
what done HE STOLE US frankly and I will in tripadvisor war any tourist to come
to Purge and we complain to conference admin NOT to do any medical conference in
Prague later on Bad experience
Exactly the same experience!! And I also add that the guy pushed my
boyfriend's chest to intimidate him or to induce a reaction! I straight ran to
tell another officer what happened and luckily he told something in their mother
tongue that made him stop! I don't even want to imagine what could happen
otherwise! We were just talking!! And last of all, like this was not enough, the
officer told us that we could use the fine as a ticket for today. Not true at
all!!! I luckily had the feeling that it was a lie and I asked another local
person to translate what was written on the fine, and it clearly says that it is
not usable as a ticket!!! So what? He wanted us to get another fine later in the
day??? No words. Seriously the worst transport service ever and I can not
believe that these individuals still work and still provide this horrible
service after ALL the complaints I could find online! I am shocked. I will
walk for all my stay in Prague. I hope someone will investigate on
Hello. Please note that we are a private travel agency, not a public
transportation system! You need to contact DPP on dpp.cz.
We had exact same experience. It felt more like a banana republic experience.
Too bad because the rest of our visit was great. Not a good way to promote your
Dear visitors of Prague, We are private travel agency and we recommend to
send these complaints directly to the DPP company – Prague public transit
– who run the Prague transport: http://www.dpp.cz/…acts/podnet/
Please, note that you can encounter controllers in every means of transport
in Prague and without a valid ticket, you will always pay a fine. Discussion or
refusing to pay will only make them call police on you. So if you are still in
Prague always read carefully what is on the ticket and follow the instructions
to avoid any unpleasant situations.
Kind regards Pavla
Hi all Myself and friend used the tube in Prague for the 1st time . Usually
in the UK your ticket is valid from the moment of purchase and you have barriers
and you cannot enter without inserting ticket. If for some reason the Barriers
are open then the ticket checker on board just punches your ticket. So we got on
the train expecting this to happen but instead were very rudely marched out of
the station by transport staff. They had our tickets and we had to run behind
them to not loose them. We apologised that we were not told by the ticket
officer to validate our tickets and did not think to read the small print on our
tickets. We had spoken to the officer at the desk before buying our tickets for
directions and if there was anything else we needed to know. It was an expensive
lesson learnt. We were fined 800 Czk Coronas and it put a dampener on the rest
of our trip. I can see that a lot of people on this forum are defending the
system but where is the understanding that tourists can make a genuine mistake,
while you are experienced travellers on the Prague metro. Prague is a beautiful
country but has a long way to go in understanding customer service.
Hello. We are sorry to hear about the experience. Please, send your complaint
directly to the Prague public transport company: http://www.dpp.cz/…acts/podnet/
We are a private agency and unfortunately do have any influence on the public
transport in Prague.
What planet are you from. The instructions are right on the ticket in Czech
AND ENGLISH. Have you been on NY Subway or Bart in SF. You can't even get out
without inserting your ticket. Prague has an honor system that works better than
any. You are either not honorable or really dumb and should not travel!
@Visitor, it is YOUR responsibility to understand the rules when using our
Don't blame Prague for your lack of consideration. You honestly thought that
you would not need your ticket to LEAVE the metro system ?
I do not believe you. I have lived here for more than 12 years and I have
never heard such nonsense. Shame on you.
As visitors,we had similar experiences, purchased full price but wasn't
advised to stamp and ended up paying high fines! We've been to many cities like
London and NYC, Prague metro is the worst to tourists without clear guidance.
Although we loved the city, but the metro isn't tourist friendly at all!!!
Hello. We are sorry to hear about the bad experience. Kindly contact directly
the Prague public transit company: http://www.dpp.cz/en/contacts/. We
are a private travel agency and do not have anything to do with the rules for
the public transportation. Kind regards Pavla
When you go visit a city, maybe you should read about the rules of the
transport system, This is not Prague's fault, it's you fault for your
Hello, I am sorry to hear this. However, there is nothing we could do about
it. The best way to make a complaint is to contact directly the public transport
provider. I am attaching a link
with necessary contacts. Best regards, Alena
Hello, I agree to some extent with this argument that as a visitor you
should do your homework and study other country system and obey it. I have
always done it and Google is available with plenty information and guidelines.
Having said that I also believe that some tourist may end up making geniue
mistakes and this should be recognized and treat them with compassion. I don't
believe average tourist who bought the plane tickets to come to Prague is trying
to con the transport system. Prague being a east European block has lot to catch
up with customer service whether it's in the bard, cafes, or public
Posting this here to inform others, we had a bad experience today on the tram
line. We have already bought various tickets to use the trains and buses around
Prague and correctly used them. We have plenty of reciepts. We made a decision
to go to the castle from Prague 1 and it was our first time using the trams. We
only bought around 1000czk with us to pay for food and a few coins for
transport, and were informed online that we could pay on the trams for our
tickets and thought it would be easiest. The tram was busy and we got on
expecting an obvious place to purchase a ticket, but we were faced with a tall
intimidating man. I thought that was where you could pay for the tickets
– ‚on the tram‘ so I asked him how much as it was very confusing, but
instead he started demanding a huge fine which we didn't have, or our
passports/ID which we didn't have either as we thought we wouldn't need them.
I offered him everything we had. He said he would call the police and quickly
became very intimidating and forceful and there was nothing we could do. No
option to pay later. A nice man sat ahead paid our fines for us instead, and we
were very thankful and made friends. I was very grateful. We are young and this
is our first time abroad, and we were very scared. The person checking the
ticket knew we were vulnerable so became very rude and forceful, and saying
„what is it going to be lady, police or money?“ but there was absolutely
nothing we could do as he ignored everything we said and pointed at the ticket
machine on the tram like we were stupid. We did everything else right and
obliged all rules on other transport. Ruined our last day.
Hello. Please contact the Prague public transportation company directly on
dpp.cz. We are a private travel agency.
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