During a visit to the Prague station Mustek, we were treated horribly by two
staff member ticket checkers. Despite having purchased tickets at our previous
stop when we entered the metro, we had to pay a huge fine to get off the metro.
No where was it posted that we would need tickets to exit again, and on,y in one
stop did we see people (only tourists) being asked for cards again. If we had
known or been told by the agent we asked for help at our first station, we would
have held om to our tickets. The ticket agents target tourists. They made no
effort to be polite or listen to us and went as far as to be downright rude. We
will not be riding a metro in Prague ever again and will never advise other
visitors to do so either! Worst public transportation experience in Europe,
We had exact same experience. It felt more like a banana republic experience.
Too bad because the rest of our visit was great. Not a good way to promote your
Dear visitors of Prague, We are private travel agency and we recommend to
send these complaints directly to the DPP company – Prague public transit
– who run the Prague transport: http://www.dpp.cz/…acts/podnet/
Please, note that you can encounter controllers in every means of transport
in Prague and without a valid ticket, you will always pay a fine. Discussion or
refusing to pay will only make them call police on you. So if you are still in
Prague always read carefully what is on the ticket and follow the instructions
to avoid any unpleasant situations.
Kind regards Pavla
Hi all Myself and friend used the tube in Prague for the 1st time . Usually
in the UK your ticket is valid from the moment of purchase and you have barriers
and you cannot enter without inserting ticket. If for some reason the Barriers
are open then the ticket checker on board just punches your ticket. So we got on
the train expecting this to happen but instead were very rudely marched out of
the station by transport staff. They had our tickets and we had to run behind
them to not loose them. We apologised that we were not told by the ticket
officer to validate our tickets and did not think to read the small print on our
tickets. We had spoken to the officer at the desk before buying our tickets for
directions and if there was anything else we needed to know. It was an expensive
lesson learnt. We were fined 800 Czk Coronas and it put a dampener on the rest
of our trip. I can see that a lot of people on this forum are defending the
system but where is the understanding that tourists can make a genuine mistake,
while you are experienced travellers on the Prague metro. Prague is a beautiful
country but has a long way to go in understanding customer service.
Hello. We are sorry to hear about the experience. Please, send your complaint
directly to the Prague public transport company: http://www.dpp.cz/…acts/podnet/
We are a private agency and unfortunately do have any influence on the public
transport in Prague.
What planet are you from. The instructions are right on the ticket in Czech
AND ENGLISH. Have you been on NY Subway or Bart in SF. You can't even get out
without inserting your ticket. Prague has an honor system that works better than
any. You are either not honorable or really dumb and should not travel!
@Visitor, it is YOUR responsibility to understand the rules when using our
Don't blame Prague for your lack of consideration. You honestly thought that
you would not need your ticket to LEAVE the metro system ?
I do not believe you. I have lived here for more than 12 years and I have
never heard such nonsense. Shame on you.
As visitors,we had similar experiences, purchased full price but wasn't
advised to stamp and ended up paying high fines! We've been to many cities like
London and NYC, Prague metro is the worst to tourists without clear guidance.
Although we loved the city, but the metro isn't tourist friendly at all!!!
Hello. We are sorry to hear about the bad experience. Kindly contact directly
the Prague public transit company: http://www.dpp.cz/en/contacts/. We
are a private travel agency and do not have anything to do with the rules for
the public transportation. Kind regards Pavla
When you go visit a city, maybe you should read about the rules of the
transport system, This is not Prague's fault, it's you fault for your
Hello, I am sorry to hear this. However, there is nothing we could do about
it. The best way to make a complaint is to contact directly the public transport
provider. I am attaching a link
with necessary contacts. Best regards, Alena
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