During a visit to the Prague station Mustek, we were treated horribly by two
staff member ticket checkers. Despite having purchased tickets at our previous
stop when we entered the metro, we had to pay a huge fine to get off the metro.
No where was it posted that we would need tickets to exit again, and on,y in one
stop did we see people (only tourists) being asked for cards again. If we had
known or been told by the agent we asked for help at our first station, we would
have held om to our tickets. The ticket agents target tourists. They made no
effort to be polite or listen to us and went as far as to be downright rude. We
will not be riding a metro in Prague ever again and will never advise other
visitors to do so either! Worst public transportation experience in Europe,
unfortunately!
Date / time: 2018-12-05 11:24Name: HUSSAM
It is the worst underground in Europe ..We are 3 doctor in medical
conference in Prague all near 60Y (Seniors) the man who check ticket in way to
train was impolite non human not listening deal with us as we are thieves …We
did not see the machine of tickets and we look for it and we find this man in
front us we thought he will help us but let us pay 32 Euro Otherwise he will
call police and as he know we are respectable people we will bay easily and that
what done HE STOLE US frankly and I will in tripadvisor war any tourist to come
to Purge and we complain to conference admin NOT to do any medical conference in
Prague later on Bad experience
Date / time: 2017-08-02 17:09Name: Jim
We had exact same experience. It felt more like a banana republic experience.
Too bad because the rest of our visit was great. Not a good way to promote your
city Prague.
Date / time: 2017-06-18 21:14Name: Rosie
Hi all Myself and friend used the tube in Prague for the 1st time . Usually
in the UK your ticket is valid from the moment of purchase and you have barriers
and you cannot enter without inserting ticket. If for some reason the Barriers
are open then the ticket checker on board just punches your ticket. So we got on
the train expecting this to happen but instead were very rudely marched out of
the station by transport staff. They had our tickets and we had to run behind
them to not loose them. We apologised that we were not told by the ticket
officer to validate our tickets and did not think to read the small print on our
tickets. We had spoken to the officer at the desk before buying our tickets for
directions and if there was anything else we needed to know. It was an expensive
lesson learnt. We were fined 800 Czk Coronas and it put a dampener on the rest
of our trip. I can see that a lot of people on this forum are defending the
system but where is the understanding that tourists can make a genuine mistake,
while you are experienced travellers on the Prague metro. Prague is a beautiful
country but has a long way to go in understanding customer service.
Date / time: 2017-05-09 04:45Name: George
What planet are you from. The instructions are right on the ticket in Czech
AND ENGLISH. Have you been on NY Subway or Bart in SF. You can't even get out
without inserting your ticket. Prague has an honor system that works better than
any. You are either not honorable or really dumb and should not travel!
Date / time: 2017-04-13 10:33Name: Bob Rechter
@Visitor, it is YOUR responsibility to understand the rules when using our
metro system.
Don't blame Prague for your lack of consideration. You honestly thought that
you would not need your ticket to LEAVE the metro system ?
I do not believe you. I have lived here for more than 12 years and I have
never heard such nonsense. Shame on you.
Bob
Date / time: 2016-10-22 18:52Name: visitor
As visitors,we had similar experiences, purchased full price but wasn't
advised to stamp and ended up paying high fines! We've been to many cities like
London and NYC, Prague metro is the worst to tourists without clear guidance.
Although we loved the city, but the metro isn't tourist friendly at all!!!
Date / time: 2016-01-08 10:10Name: Elchar
When you go visit a city, maybe you should read about the rules of the
transport system, This is not Prague's fault, it's you fault for your
laziness.
Date / time: 2013-06-11 09:11Name: Alena
Hello, I am sorry to hear this. However, there is nothing we could do about
it. The best way to make a complaint is to contact directly the public transport
provider. I am attaching a link with necessary
contacts. Best regards, Alena
Comments
Horrible Service
During a visit to the Prague station Mustek, we were treated horribly by two staff member ticket checkers. Despite having purchased tickets at our previous stop when we entered the metro, we had to pay a huge fine to get off the metro. No where was it posted that we would need tickets to exit again, and on,y in one stop did we see people (only tourists) being asked for cards again. If we had known or been told by the agent we asked for help at our first station, we would have held om to our tickets. The ticket agents target tourists. They made no effort to be polite or listen to us and went as far as to be downright rude. We will not be riding a metro in Prague ever again and will never advise other visitors to do so either! Worst public transportation experience in Europe, unfortunately!
It is the worst underground in Europe ..We are 3 doctor in medical conference in Prague all near 60Y (Seniors) the man who check ticket in way to train was impolite non human not listening deal with us as we are thieves …We did not see the machine of tickets and we look for it and we find this man in front us we thought he will help us but let us pay 32 Euro Otherwise he will call police and as he know we are respectable people we will bay easily and that what done HE STOLE US frankly and I will in tripadvisor war any tourist to come to Purge and we complain to conference admin NOT to do any medical conference in Prague later on Bad experience
We had exact same experience. It felt more like a banana republic experience. Too bad because the rest of our visit was great. Not a good way to promote your city Prague.
Hi all Myself and friend used the tube in Prague for the 1st time . Usually in the UK your ticket is valid from the moment of purchase and you have barriers and you cannot enter without inserting ticket. If for some reason the Barriers are open then the ticket checker on board just punches your ticket. So we got on the train expecting this to happen but instead were very rudely marched out of the station by transport staff. They had our tickets and we had to run behind them to not loose them. We apologised that we were not told by the ticket officer to validate our tickets and did not think to read the small print on our tickets. We had spoken to the officer at the desk before buying our tickets for directions and if there was anything else we needed to know. It was an expensive lesson learnt. We were fined 800 Czk Coronas and it put a dampener on the rest of our trip. I can see that a lot of people on this forum are defending the system but where is the understanding that tourists can make a genuine mistake, while you are experienced travellers on the Prague metro. Prague is a beautiful country but has a long way to go in understanding customer service.
What planet are you from. The instructions are right on the ticket in Czech AND ENGLISH. Have you been on NY Subway or Bart in SF. You can't even get out without inserting your ticket. Prague has an honor system that works better than any. You are either not honorable or really dumb and should not travel!
@Visitor, it is YOUR responsibility to understand the rules when using our metro system.
Don't blame Prague for your lack of consideration. You honestly thought that you would not need your ticket to LEAVE the metro system ?
I do not believe you. I have lived here for more than 12 years and I have never heard such nonsense. Shame on you.
Bob
As visitors,we had similar experiences, purchased full price but wasn't advised to stamp and ended up paying high fines! We've been to many cities like London and NYC, Prague metro is the worst to tourists without clear guidance. Although we loved the city, but the metro isn't tourist friendly at all!!!
When you go visit a city, maybe you should read about the rules of the transport system, This is not Prague's fault, it's you fault for your laziness.
Hello, I am sorry to hear this. However, there is nothing we could do about it. The best way to make a complaint is to contact directly the public transport provider. I am attaching a link with necessary contacts. Best regards, Alena