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Home :: Trains :: Railway stations :: Budapest Keleti pu :: Refund for train breakdown journey
  • Date / time: 2013-06-15 16:56:54Name: Amanda Lee

    Took train for 2 persons from Budapest Keleti to Wien West on 2 June 2013 at 3.10pm. Train broke down during journey, was told to wait for next train to Vienna in 2hrs\' time, maybe.Due to uncertainty, we hired a taxi to Vienna for 75 Euros for 2 pf us. How can we claim a refund for the train tickets we bought @ 26 euro each?

    Reply

    • Date / time: 2013-06-16 12:57:50Name: Pavla

      Dear customer, I could not find you order. Please tell me your order ID or email/name you used for the booking through us. Kind regards Pavla

      Reply

      • Date / time: 2015-09-24 13:24:58Name: Suraj G

        Hi Pavla, We were supposed to travel to Vienna from Kelati Station on 03 September 2015 at 9:10 AM in the morning.

        Due to refugee crisis at the station all the trains were cancelled.

        We bought two tickets at the station on 02 Sep 2015 from ticket counter. We have a paper copies of ticket and receipt.

        We would like to apply for a refund for our tickets. We live in London.I paid using my credit card.

        Reply

        • Date / time: 2015-09-24 13:42:24Name: Pavla

          Hello. We are sorry to hear about that.

          If you bought the original tickets from us, please, send them to us along with your order ID and we will refund you.

          If you bought the tickets at the station, you wil have to file a claim directly with the local railways.

          Kind regards Pavla

          Reply

          • Date / time: 2015-09-24 13:48:56Name: Suraj G

            Thanks for your prompt reply. We bought tickets at Kelati station so I have to check with them to claim a refund.

            Suraj

            Reply