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Excursions: Terms and conditions

How to order

  • To make a reservation, please use our booking form
  • During the booking process you will be asked to pay a booking deposit. This deposit secures you the spots/seats at the excursion (once you receive the voucher). It can be paid on-line with a credit card or by PayPal. (please note, that we cannot accept PayPal payments for less than 20 EUR!) The booking deposit can be paid also in our office (cash or credit card)
  • The rest of the price is to be paid at one of the two Pay-point kiosks located in the city centre (Old Town Square, Republic Square). Payment at the Kiosk is possible in cash in Czech crowns and Euros or by credit card (Visa, American Express, Eurocard-Master Card, Diners Club, JCB).
  • During the booking process you will choose the excursion language. All our excursions are guaranteed in English. Other languages (German, French, Russian, Italian and Spanish) are subject to availability. If you choose a language, which is not available on the requested excursion, you will be contacted by email and some alternatives will be offered to you. If you will not agree to any alternative, we will cancel your order and issue a full refund.

After you make a booking

  • After the successful payment you will receive an order confirmation e-mail. Afterwards you will receive a voucher for your excursion as a PDF file.
  • You must print the voucher out and take it with you or show it on your mobile phone/tablet at the departure point (Pay-point kiosk).
  • Every voucher includes a map with the exact location of the Pay-point Kiosks. You can see the locations here too.
  • We recommend to be at the Pay-point Kiosk at least 30 minutes prior to the scheduled departure time.


  • The booking deposit is ALWAYS non-refundable, unless the tour is cancelled.
  • If you need to change a date/time of your excursion, you must contact us by e-mail at least 24 hours before the excursion starts. If the excursion for the newly requested date/time can still be booked, we will change it (€5 re-book fee applies). Please note, that this re-book is always subject to availability and cannot be guaranteed.

Additional information:

  • We are an official re-seller of the company Martin Tours.
  • Discounts for children (4–12 years), students (12–26 years with a studen­t card) are applied automatically by the booking system.
  • If you are a group of at least 20 people, please get in touch with us by e-mail to ask for a possible group discount
  • Children up to 4 years can attend excursions within Prague free of charge. Seats or other services are not guaranteed for them in such cases.
  • Tour Commentary: Prague Short City Tour and Prague – Historical City Tour is available in 26 languages (headphones), the other tours are with a live guide.
  • Please note, that the tours may be guided multilingually. If the local guide cannot speak your language, you are provided with written information in the language that you indicated in your reservation.
  • Please don't forget your passports or ID and have health travel insurance card always with you! For trips abroad please check your visa.
  • The lengths of the tours are only approximate and the actual length of a tour depends on the traffic situation.
  • Any complaints must be made immediately with either the tour guide or the sale kiosk-based company representative. Complaints made retrospectively will not be accepted.
  • We recommend our clients to not leave their tour group and to follow their guide’s instruc­tions.
  • Clients are fully responsible for any group-leaving and/or consequential expenses.
  • Martin Tour is not responsible for any problems caused by traffic in the city or on the highway, as we are unable either to influence or to anticipate these.
  • Please note that any changes of the programme itinerary due to unexpected changes in opening hours of the visited sites or traffic restrictions are reserved.
  • According to descriptions of certain excursions, customers get headphones with audio in 26 languages. These languages are: English, Arabic, Czech, Chinese, Danish, Finnish, French, Hebrew, Dutch, Croatian, Italian, Japanese, Korean, Hungarian, German, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Swedish, Turkish, Vietnamese

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Last update: 2024-02-28