My group were booked to travel Eurocity 170 from Praha to Berlin 23 Sept.
4.32pm. We asked a Security staff member for directions to the platform and he
led us to Platform 6, which was the wrong platform, then demanded money from us
for his ‚trouble‘. He was very intimidating, we gave him 10 Euro, then he
left us. We found later that this was the wrong platform for the train and had
to rush to platform 5. We almost missed the train. This occured at approx.
4.10pm on platform 6 so should be easily identifiable via security cameras.
This is corrupt behaviour that is bad for the reputation of brave Czech people.
Please investigate and advise by email. I will follow up with your transport
ministry. I want a contact name and phone number so I can refer the contact to
the Ministers office please. We are very disappointed with the staff member who
is clearly engaging in theft and scamming visitors to your city. Thank you
Reply
Date / time: 2019-09-23 22:13:33
Name: Pavla Janoušková
Hello. Thank you for the message. Please, note that we are a private travel
agency, not the railways. Generally, I am afraid that the person was not an
employee of the railways. Either way, please contact the local railways: info@cd.cz.
My group were booked to travel Eurocity 170 from Praha to Berlin 23 Sept. 4.32pm. We asked a Security staff member for directions to the platform and he led us to Platform 6, which was the wrong platform, then demanded money from us for his ‚trouble‘. He was very intimidating, we gave him 10 Euro, then he left us. We found later that this was the wrong platform for the train and had to rush to platform 5. We almost missed the train. This occured at approx. 4.10pm on platform 6 so should be easily identifiable via security cameras. This is corrupt behaviour that is bad for the reputation of brave Czech people. Please investigate and advise by email. I will follow up with your transport ministry. I want a contact name and phone number so I can refer the contact to the Ministers office please. We are very disappointed with the staff member who is clearly engaging in theft and scamming visitors to your city. Thank you
Reply
Hello. Thank you for the message. Please, note that we are a private travel agency, not the railways. Generally, I am afraid that the person was not an employee of the railways. Either way, please contact the local railways: info@cd.cz.
Kind regards Pavlina Janouskova www.czech-transport.com
Reply