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Home :: Paper vs e-ticket
  • Date / time: 2020-01-24 08:06:19Name: Malek

    Hey, what is the difference between paper and e-ticket ? What are the obligations of each.


    • Date / time: 2020-01-24 11:07:45Name: Pavla Janoušková

      Hello. Thank you for the message. Please, find below the main differences listed. If you have any other questions, please, write to us.

      Kind regards Pavla

      Availability: Paper tickets are the only available travel documents for many train routes mainly for night trains and trains in Eastern/Southern Europe.

      Flexibility: E-tickets are issued only for a specific passenger and train. Usually, they can neither be cancelled nor re-booked. All paper tickets in our offer can be cancelled, a cancellation fee is 20–40% of the ticket price, the tickets must be present in our Prague office at least 3 days before the travel date for the cancellation purposes. Paper tickets are also anonymous, so anybody can travel with them.

      Prices, discounts: E-tickets are almost always cheaper than paper tickets. Paper tickets have a group discount rate if there are 6+ pax travelling.

      Delivery: E-tickets are sent as a .pdf file to a customer's e-mail. Generally, they have to be printed out by the customer. In some cases, it is sufficient to only show the ticket on an electronic device. Paper tickets are valid only as originals and must be physically delivered to the customer (DHL/FedEx/Prague courier shipping) or personally collected in our Prague office or in one of the DHL Service Points in abroad. Paper tickets cannot be re-issued if they are misplaced.