Hey, what is the difference between paper and e-ticket ? What are the
obligations of each.
Hello. Thank you for the message. Please, find below the main differences
listed. If you have any other questions, please, write to us.
Kind regards Pavla
Availability: Paper tickets are the only available travel documents for many
train routes mainly for night trains and trains in Eastern/Southern Europe.
Flexibility: E-tickets are issued only for a specific passenger and train.
Usually, they can neither be cancelled nor re-booked. All paper tickets in our
offer can be cancelled, a cancellation fee is 20–40% of the ticket price, the
tickets must be present in our Prague office at least 3 days before the travel
date for the cancellation purposes. Paper tickets are also anonymous, so anybody
can travel with them.
Prices, discounts: E-tickets are almost always cheaper than paper tickets.
Paper tickets have a group discount rate if there are 6+ pax travelling.
Delivery: E-tickets are sent as a .pdf file to a customer's e-mail.
Generally, they have to be printed out by the customer. In some cases, it is
sufficient to only show the ticket on an electronic device. Paper tickets are
valid only as originals and must be physically delivered to the customer
(DHL/FedEx/Prague courier shipping) or personally collected in our Prague office
or in one of the DHL Service Points in abroad. Paper tickets cannot be re-issued
if they are misplaced.
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