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Dear Sir or Madam, I have one question. I´d like to book a busticket on
06.10.2017 departure time in Prag 8:30 the Problem is, that my bus arrives
according to the bus plan at 08:00 if the bus has an delay I think it is not
possible to get the bus from Prag to Dresden. What possibilities do I have?
I read on your Homepage that it isn´t possible to take the next bus with the
same ticket but can I cancel the bus ticket in this case?
Thanks in advance.
Best Regards, Eva
Antworten
Datum / Uhrzeit: 2017-10-03 13:40:22
Name: Tomáš Joska
dear Eva,
In case both buses are operated by Regiojet: In case the 1st bus is delayed,
you would have to call the bus company's hotline +420 542 42 42 42. They can
cancel your 2nd ticket and give you 75% refund. The details about the dues (how
much time in advance is it possible to cancel the ticket) are on your e-ticket.
In case both buses are operated by different companies, you cannot do anything
on short notice.
Dear Sir or Madam, I have one question. I´d like to book a busticket on 06.10.2017 departure time in Prag 8:30 the Problem is, that my bus arrives according to the bus plan at 08:00 if the bus has an delay I think it is not possible to get the bus from Prag to Dresden. What possibilities do I have? I read on your Homepage that it isn´t possible to take the next bus with the same ticket but can I cancel the bus ticket in this case?
Thanks in advance.
Best Regards, Eva
Antworten
dear Eva,
In case both buses are operated by Regiojet: In case the 1st bus is delayed, you would have to call the bus company's hotline +420 542 42 42 42. They can cancel your 2nd ticket and give you 75% refund. The details about the dues (how much time in advance is it possible to cancel the ticket) are on your e-ticket. In case both buses are operated by different companies, you cannot do anything on short notice.
best regards Tomas
Antworten