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Home :: FAQ :: FAQ - Train Electronic Tickets :: Confirmation email and ticket not yet to receive
  • Date / time: 2019-01-25 11:17:15Name: Tomoyo Tanaka

    EC5592 This is the transaction code. I’ve purchased tickets for two persons last week. But I’ve not yet received email comformation and e-tickets. Could you please kindly send me the confirmation and e-ticket?

    Reply

    • Date / time: 2019-01-25 16:34:15Name: Pavla Janoušková

      Hello. Thank you for the code. Our payment codes and order confirmations have 15 digits. Maybe you bought the tickets from cd.cz – the Czech railways?

      Kind regards Pavla

      Reply

      • Date / time: 2019-01-25 23:44:34Name: Tomoyo

        Yes, we have bought from Czech railways mobile phone application. Where should I clarify about this matter? Thank you for your kind held in advance.

        Regards.

        Reply

        • Date / time: 2019-01-26 11:30:11Name: Pavla Janoušková

          Hello again. Their email is info@cd.cz.

          Have a nice weekend. Pavla

          Reply