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Home :: Wiki :: How to interpret train tickets :: EN - International/domestic tickets :: Assigned seats
  • Date / time: 2019-11-12 14:05:01Name: Niko

    Your site is not clear with regards to assigned seats. When I bought my tickets from Prague to Vienna, I was not given the option for assigned seats, but after boarding other passengers kept moving me around because their tickets were assigned to seats. Do I need to ask for an assigned seats when buying a ticket. When I asked an employee working on the train they told me there are no assigned seats. Which is it?

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    • Date / time: 2019-11-12 14:36:26Name: Pavla Janoušková

      Hello. We are sorry to hear about your experience. What is your order ID, please (15digit number in your confirmation email)? I cannot find your email or name in our booking system.

      Kind regards Pavla

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