Adding a missing passport ID to a train E-ticket - FAQ

Date / time: 2016-04-28 10:55:23

Name: Kevin

Hi, I purchased a train E-ticket for two (my wife and me) from Praha to Dresden, and I just found out on the ticket that my name and my passport ID are printed, but my wife's information is missing. The ticket says two seats are reserved under my name, though. Luckily we will sit next to each other. Can my wife just board the train and present the passport ID to the conductor with me? Or can she go to the ticket office in Praha train station to include her passport information to the ticket before boarding? Or, since E-tickets cannot be changed or re-funded, does she have to purchase her own, new ticket?

Sincerely, Kevin

Date / time: 2016-04-28 12:24:50

Name: Nadezhda

Dear Mr. Kevin,

thank you for contacting us. Please could you send us your order ID, then I will be able to check your order..

Thank you in advance

Best regards