We booked train tickets the other day from Krakow to Prague for July 9th. Are
we on a train the whole way or is part of it on a bus, the ticket is a little
confusing?
Reply
Date / time: 2016-05-06 20:45:00
Name: Pavla Janoušková
Dear Michele, give us your order ID and we will write you what you ordered.
It may help to double check the order confirmation you received from us by
email. Kind regards Pavla
Reply
Date / time: 2016-10-12 16:20:04
Name: Lin
I do agree with Michele… it's really confusing and the tickets are not in
English which we could not understand a thing written in the tickets… I am
not even sure which is my order ID… my order number I am guessing is
16203–97564–12059… please kindly let us know also… we are very unsure
what are the address of the station… thank you for ur help…
Reply
Date / time: 2016-10-12 17:39:38
Name: Pavla Janoušková
Hello. I can see only one order connected with your email – a direct
overnight train to Krakow on 18th October. You chose to pick up your tickets in
Prague. Double-check your emails, please, you received order confirmations with
more details. Also make sure to come to our office. The address of the office
and the stations are in your email order confirmations. The station are the main
train stations in Prague and Krakow. Kind regards Pavla
We booked train tickets the other day from Krakow to Prague for July 9th. Are we on a train the whole way or is part of it on a bus, the ticket is a little confusing?
Reply
Dear Michele, give us your order ID and we will write you what you ordered. It may help to double check the order confirmation you received from us by email. Kind regards Pavla
Reply
I do agree with Michele… it's really confusing and the tickets are not in English which we could not understand a thing written in the tickets… I am not even sure which is my order ID… my order number I am guessing is 16203–97564–12059… please kindly let us know also… we are very unsure what are the address of the station… thank you for ur help…
Reply
Hello. I can see only one order connected with your email – a direct overnight train to Krakow on 18th October. You chose to pick up your tickets in Prague. Double-check your emails, please, you received order confirmations with more details. Also make sure to come to our office. The address of the office and the stations are in your email order confirmations. The station are the main train stations in Prague and Krakow. Kind regards Pavla
Reply