The tickets you sold us were for a 09:01 train from Munich to Prague on
23.05. The train left at 08:30 instead of 09:01. How do I get a refund?
Reply
Date / time: 2016-05-24 16:07:53
Name: Nadya Jerosenkova
Dear customer,
thank you for contacting us. I forwarded your claim directly to Czech
railways. Unfortunately train was depart at 8.40 AM, because Railways in
Germany repair tracks. We will contact you, after we receive some information
from Czech railways directly.
Best regards
Reply
Date / time: 2016-05-26 08:06:11
Name: Alex Dziena
Thank you. Have you received the information from Czech railways yet?
Reply
Date / time: 2016-05-26 10:29:42
Name: Nadya Jerosenkova
Hello,
thank you for reply. Czech railways, according to the laws have 30 days to
investigate the information during this time, we will contact you with some
information about your claim.
The tickets you sold us were for a 09:01 train from Munich to Prague on 23.05. The train left at 08:30 instead of 09:01. How do I get a refund?
Reply
Dear customer,
thank you for contacting us. I forwarded your claim directly to Czech railways. Unfortunately train was depart at 8.40 AM, because Railways in Germany repair tracks. We will contact you, after we receive some information from Czech railways directly.
Best regards
Reply
Thank you. Have you received the information from Czech railways yet?
Reply
Hello,
thank you for reply. Czech railways, according to the laws have 30 days to investigate the information during this time, we will contact you with some information about your claim.
Best regards
Reply