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I didn't receive the ticket

  • I got an envelope you sent to Residence Davids. There was only one reservation card in it. I got on tbe train thinking it was a ticmet to Brastiva but the conductor said it was not a ticket. I had to pay again. Why? Why didn't I get a ticket?

    I sent an email from the train but you didn't answer me at all. Please reply immediately.

    Best

    Mayumi Nakamura

    • Hello. I am sorry to hear about your trouble and for the delay with reply. Can you scan us the ticket you received from us, please. Regards Pavla