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Bus Ticket Booking Terms & Conditions – Polski Bus

These Terms & Conditions are valid for e-tickets provided by the Polski Bus carrier.


We require the following information:

  • full name of one of the passengers
  • The passenger’s va­lid e-mail address (ideally also an alternative e-mail address).
  • The passenger’s va­lid telephone contact including the country calling code.

We declare that all personal data are considered confidential, shall be used solely for internal needs, shall not be made public, provided to a third party or abused in any other way. When handling personal data, we shall abide by the Czech law no. 101/2000 Coll. on personal data protection.

Payment process

To ensure the secure payment, you are redirected to a 3rd party payment portal. We do not have access to your payment card data and we cannot make any purchase using the card data provided by you. The payment is identified by the unique order number (Order ID – a 15-digit numeric string). The order is considered paid and received by us after the price is credited to our bank account. After that, you will receive a confirmation e-mail. If you do not receive the confirmation e-mail and/or your tickets within 8 hours:

  1. double-check your SPAM (JUNK) folder. 
  2. if the ticket is not in your SPAM (JUNK), you need to contact us on bus@czech-transport.com. If the ticket is purchased for the next day, call +420 776877890 immediately.

Unavailable sold out tickets

If due to any circumstances we cannot purchase the ticket (e.g. the bus is full, a mistake in the booking system…) we will contact you by e-mail. The default guaranteed option is a full refund within 3–5 working days. We also offer other alternatives.

If there are any complications with the order, you will be contacted by e-mail. If you do not respond in 3 days to the repeated e-mails or SMS messages from Czech-transport, we reserve the right to cancel the order and refund you. Czech-transport is not liable for any damage caused in such situations.

Ticket prices, discounts

By purchasing the tickets through us, you agree to our prices and further claims cannot be accepted. Czech-transport prices do not correspond to the prices on tickets. The price of each ticket includes the booking fee (4–20 EUR/person). This fee is nonrefundable.

Prices change in time and depend on the occupancy of the chosen connection.

There are no age-related or group discounts.


  • If the transaction is successful and there are no ticket availability problems, we send the ticket to your e-mail address within 8 hours.
  • You must double-check the ticket immediately after you receive it. If the ticket does not correspond to your order you have to notify us immediately.
  • You need to present a printed or electronic version of your ticket together with a valid personal identification (passport, ID) on the bus. Without it, you cannot be transported and are not entitled to any refund of the fare.
  • Polski Bus e-tickets do not have any passenger names on them.
  • If there is no seat number written on your ticket (mainly replacement buses or indirect connections), the driver will assign a free seat on the bus to you.
  • E-ticket can be used only for the specific bus, route, passenger, day and time, for which it was purchased.


  • 2 pieces of luggage are transported free of charge: 1 hand luggage + 1 piece of luggage up to 20 kg. The sum of its length + width + height cannot exceed 160 cm.
  • Sports equipment (bicycles, skis, snowboards) is transported free of charge if there is enough space in the luggage compartment. They have to be folded and packed.
  • Musical instruments in protective cases are transported free of charge if there is enough space in the luggage compartment.
  • Passengers are responsible for manipulation with their luggage e.g. transfer of their luggage when changing the vehicle and for supervision of their hand luggage during the journey.
  • Transportation of animals is prohibited.


  • Children under 12 years old have to be accompanied by an adult.
  • Children under 12 years old and less than 150 cm tall will be carried in a child safety seat corresponding to the child's size. The accompanying adult has to provide the car seat for the child. There are usually 2 standard child safety seats available on each bus.
  • Children 12 – 15 years old can travel alone only with written consent of their legal guardian. The form has to be signed in the presence of the coaching crew before the departure.
  • Minors 15–17 years old can travel alone, but the bus crew does not provide any supervision for them.


How to proceed

  • If you want to cancel or rebook your ticket, write us an e-mail with your order ID. It is in the customer's own interest to check their e-mail (including spam/junk) in time to confirm the change/cancellation and learn about the result.
  • For urgent Cancellations and changes (e.g. pending orders) contact us also by telephone. Keep in mind zone differences as well as our working hours (Monday-Friday 9 am – 5 pm).

Pending orders

If your order has not been processed yet (status pending), you can ask us to cancel or change it by e-mail or telephone. For pending orders, the cancellation fee is 10 % of the order price and the re-booking is free of charge.

Changes, Cancellations

  • Changes of tickets are not possible.
  • Cancellation is not possible less than 24 hours before the departure.
  • The cancellation fee depends on the ticket type. Booking fees are non-refundable.
  • You will be refunded within 5 working days to the card/bank account used for the purchase.


If your connection is delayed or you were not satisfied with the service, write us an e-mail with a description of the situation and your order number at info@czech-transport.com. We will submit the claim directly to the bus carrier for investigation and a final decision about the compensation/re­fund.

It is also required to immediately ask the bus staff to issue a written confirmation about the problem (delay, lost or damaged luggage etc).

Other terms and conditions

  • Travel insurance is recommended.
  • Any claims for travellin­g expenses (e.g. not received, incorrect or lost ticket) made less than 12 hours before the bus departure or after the due date will not be accepted.
  • If a passenger interrupts the journey, the ticket validity expires.
  • Passengers have a responsibility to learn about the correct departure location of the bus in advance. For up-to-date information visit the carrier’s website.
  • We recommend coming to the bus stop 30 minutes before the departure.
  • If a passenger does not come to the stop before the departure time the ticket expires without any compensation. No fare is refunded for unused or partly used tickets.
  • If the bus is delayed more than 20 minutes as compared to the planned arrival time, please contact Polski Bus traffic dispatcher under +48 797 605 606 (cell phone number, call rate depending on the operator’s ta­riffs). The traffic dispatcher is available 24/7 and provides answers only concerning delays.
  • Contact: bus@czech-transport.com
  • Complete conditions of the Polski Bus carrier are available in PDF format. (English language)