TABLE OF CONTENTS:
If your destination is not in our standard offer, write us an email with your travel details (When, Where, Number of passengers, etc.) We will get back to you with a schedule and a price.
The booking opens 60–90 days before the departure and closes 24 hours before the date of departure.
YES. We recommend to buy the tickets on-line in advance, but you can also buy the ticket in cash just before the departure from a driver. However it is possible only if there are free seats on the bus. The price is usually the same.
NO. Right after making the reservation, you need to go to a shopping cart and pay the tickets. Otherwise the reservation is not valid.
The bus e-tickets and our emails are often directed to spam / junk folders and deleted. If you give us 2 email addresses it is probable, that you receive the e-tickets or emails from us successfully. Telephone number is required because the bus company send sms messages if the bus is delayed.
If you are experiencing problems with your credit card, please, use Paypal as an alternative payment option and/or e-mail us information about your travel plan so we can send you payment instructions online.
You can also pay directly in our office in Prague. We accept cash (CZK, EUR) and credit cards.
NO. The seats are chosen by the booking system usually at the front of the bus, next to the window. If you travel in a group, then you will sit together.
Please, double-check your spam / junk folder as requested if using a hotmail, yahoo, live or msn account. For further communication kindly adjust your spam/junk filters. Or send us your alternative e-mail address.
E-tickets will be sent to your e-mail within 8 hours after the payment is made. If you have not received your e-ticket within this period, please check firstly your spam/junk folder. If you do not find tickets there write us an alternative e-mail address.
Please, note that you do not need the ticket in order to travel. You can just show your ticket number to a steward. The tickets number appears in the on-line summary of your order after the ticket is completed.
Have you booked an e-ticket, received a confirmation and soon after that an e-mail that tickets are not available?
Unfortunately our system is not directly connected to the system of the Regiojet company. Even if you receive a confirmation after the successful purchase, tickets could be sold out before we process the order.
We guarantee full refund but we also offer alternatives (another tickets or connections).
It depends on your destination. The terms are written on the e-ticket.
Urgent changes – you can manage your e-ticket on-line (there is a link in the email with your e-ticket) or call directly the bus company: ( Tel : +420 841 101 101, Outside Czech republic : +420 542 424 242 )
YES. Contact us 24 hours before the departure at latest, please. 25% of the ticket price is considered a cancellation fee. You will receive the remaining 75% within 5 working days.
If the order has not been processed yet (status pending), it can be cancelled by email. Then the cancellation fee is 10 % of the price.
Check what is written in a column „Connection“ on your ticket – SA, TT, DB.
Czech transport do not replace lost, damaged, stolen tickets. In case of bus e-tickets, you can simply print tickets again, or write down the ticket number, which is in the on-line summary of your order.
We recommend to arrive there 30 minutes before departure of the bus. You have to be there 10 minutes before the departure time at latest. The bus will not wait for you and if you are not there the steward can sell your seat to someone else.
You can find a GPS location, an address and a map of the bus stops in the on-line summary of your order. You can find a link for this summary in your email confirmation. Just click on names of the bus stops and the details will appear.
NO. Before boarding your bus you will just show your valid travel documents, discount cards (if you bought a discounted ticket – ISIC, EYCA, …), and your ticket or the ticket number to a steward.
It is quite rare. In such situations the bus company usually send SMS messages and notify the passengers this way. If you wish to receive a compensation for the delay, write us an email with your claim and ticket number.
Unfortunately the bus tickets are valid only for one connection. You cannot use it the next bus. You will have to buy a new ticket.
Unfortunately NO. All pets are strictly prohibited on all international bus lines.
YES. Infants and children do not travel free of charge. You have to buy a ticket for them, even if they are only a few months old.
YES, if he/her is older than 10 years old. Children between 10 and 17 years old can travel alone (without being accompanied by an adult) but only with an authorization form from his/her parents or legal representatives. They need to have this form filled – Power of attonery. For a return ticket 2 forms are needed – 1 for each trip.
On domestic (Czech) lines, the child can travel alone from 6th year.
In cash directly before departure to steward. (CZK, or EUR)
YES. Majority of Regiojet bus lines transport bicycles. They need to be packed to avoid damaging other baggage and dismantled. They are transported only if there is enough room in the storage space and no more than 2 bicycles can be taken on a bus. The price for a bicycle is 6–8 EUR or 2 EUR to Austria. On certain lines reservations for bicycles are available. Contact us in advance at firstname.lastname@example.org.
NO. Travelling with bicycles is not possible on Deutsche Bahn buses. If you are not sure, contact us – email@example.com.
YES. Write us an email with the customer information which should be on the invoice. We will send it to you in PDF.
YES. On most of the international buses Wi-Fi is available, but only on the Czech territory. Every pair of seats has an electric socket (230 V). The Wi-Fi and standard on-board service is not available on extra buses. These are added when the original bus line is sold out.
Please call Regiojet hotline +420 542 42 42 42 or write an e-mail: firstname.lastname@example.org. They can cancel your ticket and give you 75% refund. For buses from/to Dresden, Vienna and Berlin you have to contact them more that 1 hour before the departure. For other bus lines it is more than 12 hours. Details are on your e-ticket.
If passengers do not arrive to the bus stop before the departure time, their ticket expires without any possibility for a refund.
Last update: 2016-11-23